Terms and Conditions
ONLINE PURCHASE TERMS AND CONDITIONS
This section sets forth quearte.com’s Terms and Conditions of sale quearte.com.mx (“website”) is a part of Que Arte!, LLC. that sell and deliver Que Arte LLC products. By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.
MODIFICATIONS TO TERMS AND CONDICTIONS
We may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review our Terms and Conditions each time you purchase products from us.
INTELLECTUAL PROPERTY
Certain names and marks are proprietary and are owned by Que Arte LLC. “Que Arte” is a registered service brands and trademark of Que Arte,LLC. This website and all its contents are protected under copyright by Que Arte, LLC. with all rights reserved.
All prices and services featured on our website are quoted in U.S. dollars, are valid and effective only in the continental U.S
Your total order amount, including sales tax, shipping costs, and delivery charges, will be charged in full to your chosen form of payment (credit card or deposit to the account Que Arte LLC) at the time the order is placed.
Every effort has been made to ensure the accuracy of prices, item numbers, availability, and dimensions; however, we cannot be responsible for typographical errors. Que Arte!, LLC reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions even after an order has been submitted or the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled (review cancellation terms), Que Arte! will issue a credit to your credit card account in the amount of the charge.
GENERAL TERMS
We are proud of our products and may reference wood and manufacturing techniques throughout the website. Wood/veneer species, product composition, and manufacturing techniques vary by product and may change over time without notice for being handmade. Final products may vary in color, finish, size, fabric, or other features. With cut yardage and swatches, fabric widths and repeats may vary, and color variations will occur by dye lot.
Some of our products have been photographed with electronic equipment and/or alongside other decorative objects. Electronic equipment and decorative objects are not included with product purchase.
CLEARANCE ITEMS
Clearance items are final sale and may not be returned. Quantities are limited, and items are subject to prior sale. No price adjustments are given on prior sales.
WARRANTY
The only warranties and guarantees provided by Que Arte are expressly set forth in the Que Arte Limited Warranty in effect on the date of purchase, which Customer acknowledges has been reviewed. Que Arte disclaims all conditions, warranties, and guarantees that are not expressly set forth therein and any implied conditions, warranties, and/or guarantees, including, absent limitation, implies warranties of fitness for a particular use.
To guarantee the quality of our articles for the first purchase, we can send a sample of each one of them; according to the classification of the type of article that you have selected, ( where you can verify the quality and the work done in the design, this sample will apply to any model with some exceptions that will be noted in the quote sent), in the same way form can apply to lamps, cushions, chairs or hanging chair prior to you checking the technical sheet of what materials it is made of or to what extent
SHIPPING IS ON US IN MOST CASES
Limited Warranty
The only returns that apply will be for: a) quality defects, b) Error in the model or c)That the merchandise has been damaged during shipping. Since all are products previously authorized by the customer with purchase order with customer signatures prior to shipping
RETURNS
And in case there was a quality problem, model error or shipping damage, keep in mind the following:
That the option to start a return is up to 10 business days. articles that have been used or modified cannot be returned, they must be sent in their original packaging without damages to it.
To start a return process for any of the above cases, send us an email to contacto@quearte.com.mx with a photograph and explaining the condition of the item invoice number and a copy of it to start the return process
DAMAGED AND DEFECTIVE ITEMS
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within the following timeframes:
- Damaged and Defective Items: up 10 business days after delivery
- 3 business days for Items Damaged Shipped by Freight Carriers (including white glove
Service.)
- It’s critical to report the issue within that time period for a claim.
You can send notice the type of return damage or defective for your item at email listed on your shipment confirmation.
We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery. In that case, please report the issue within the applicable timeframe listed above and you can choose to receive a replacement or a refund.
To report an issue with an item, it is required to submit photographs of the damaged or defective product and its packaging (the original packaging is required to facilitate a return.)
Important note about carriers: if you decide to use your own carrier to send a damaged or wrong item back, Que Arte will not be responsible in the event of any incident or loss of the merchandise and will not be able to credit your account for the amount of the return or provide no replacement or refund for any damaged or defective items.
If you get a refund on eligible items, you’ll be refunded the purchase price and applicable sales tax. For damaged or defective items (and any other items from that order if they are part of a set).
Refunds will be issued to the original method of payment shortly after Que Arte receives and processes the eligible item. If we are unable to refund the original method of payment, Que Arte will provide you with store credit for the amount of the refund due to you, which may only be used for purchases on quearte.com.mx
MISSING ITEMS
If your order is missing any items or parts, please notify us as soon as possible and no later than 5 bussines days after delivery. If the item was sold by Que Arte, you should contact Que Arte Customer Support send email to contacto@quearte.com.mx . If the item was sold by a third-party seller, you should contact the seller directly. That way, the right person can help you resolve the issues as quickly as possible.
CANCELLATIONS
You may cancel an order within 24 hours after placing the order by send email to contacto@quearte.com.mx. Note that the option to cancel will only during for 24 hours after you place an order. After that point, the order will be processed for delivery to you.
If you would like to cancel an order after 24 hours, you should contact Que Arte Customer Support by send email to contacto@quearte.com.mx, if the item was sold by Que arte; if it was sold by a third-party seller. Please note that we cannot guarantee that your order can be canceled after 24 hours, but we’ll try our best to help.